Conversational mode Ticketing through Email and End user application-UltiMate.
By Jobin1 author86 articles
Creating new ticket for a user
Creating a new ticket from templates.
How to create a non-billable ticket.
Search for tickets on board
Assigning tickets to themself or to other resources from board
Modifying ticket properties from board
Manage Tickets section
Manage/Updating Ticket details
Attach Tags for a ticket
Adding assignees and schedules for a ticket
Ticket owner for a ticket
Getting customer and user details for a ticket
Manage attachments added on a ticket
Manage scheduled contact time for a user
Engaging in a chat conversation with a user within a ticket
Get timeline for Tickets
Adding pre-defined notes on a ticket
Adding notes with time entries on a ticket
Get the resolutions added for a ticket
Add or manage checklists on a ticket
Add or link child tickets to a ticket
View merged tickets on a ticket or merge duplicate tickets to a ticket