All Collections
Control Center
All settings and configurations to manage your DeskDay Account
Set Rule for Feedback on QA
How to Manage the Default Board for the Tickets.
Setting time format tickets
Setting time zone for Service Desk
Managing General, Ticket, Request and Task Attributes
Add and Manage Tags
Add and Manage Ticket Boards
Creating and Managing Ticket Templates
Creating and Managing Canned Notes
Adding and Managing Checklists
Managing QA rules for Tickets
Permissions for super Admin, Admin and Resourced - Default Resource Types
Restrict a Resource from using ticket section
Restrict Resources from using QA Board section
Restrict Resources from using customer Module
Restrict Resources from using customer Section
Restrict Resources from using users section
Give access to a resource for Control Center features
Restrict resources from updating customer configurations
Restrict resources from updating service desk configurations
Set display name for your support mail
Use custom mail address for your support mail
Use Microsoft mail server as support mail server
Use google mail server for your support mail
Use custom mail server for support mail
Display a message when user create ticket on non operational hour
Lock users from creating tickets on non operational hours
Use custom name on conversations as resource name