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UltiMate
End-user application for your customers to raise Tickets in just 3 clicks!
Installing End-User Application - UltiMate
Login to Agent Application
Creating Tickets
Managing Tickets on Service Desk Page
Managing your ticket details
Cancelling Tickets
Chat with Support Resource
Adding Attachments to a Ticket
Scheduling Time to Connect with Support Resource
Update Profile Settings
Send Feedback for Resolved Tickets
Installing End-User Application-UltiMate
Login to Agent Application
Creating Tickets for themselves
Manager-initiated Ticket Creation for Team Members
Managing Own Tickets on Service Desk Page
Managing a Team Member Ticket on Service Desk
Managing Ticket Details
Chat with Support Resource
Adding Attachments to a Ticket
Scheduling a Time to Connect with Support Team
Cancelling Tickets
Sending Feedback for a Resolved Ticket
Update Profile Settings