Creating Tickets via Mail
Jobin Johny avatar
Written by Jobin Johny
Updated over a week ago

Raise Tickets Through Mail

Users can send email to Support Mail from their mail ID to raise a ticket.


  • In next releases you can setup your support desk email address as per your wish.

How to get support mail for your account

Follow the steps get support mail for your account

Step 1: Click on "Company Settings" section on "Control Center" from the side navigation bar.

Step 2: Access the "Channels" section from the list

Step 3: Select the "Email" tab from the available options.

Step 4: Your Support Email box at DeskDay will be mentioned over there.

Step 5: Emails sent to support Email ID are automatically converted into tickets.

Alternatively , You can create a rule in your current support mailbox to forward incoming emails to your DeskDay specified support email id ([email protected])

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