Setting up support mail
Jobin Johny avatar
Written by Jobin Johny
Updated over a week ago

How to get support mail for your account

Follow the steps get support mail for your account

Step 1: Access the "Company settings" section on "Control Center" from the side navigation bar.

Step 2: Select the "Channels" from available options

Step 2: Select the "Email" tab from the available options.

Step 3: Your Support Email box at DeskDay will be mentioned over there.

Step 4: Emails sent to support Email ID are automatically converted into tickets.

Alternatively , You can create a rule in your current support mailbox to forward incoming emails to your DeskDay specified support email id ([email protected])


  • In next releases you can setup your support desk email address as per your wish.

  • Ensure the user's email is registered in the "Users" section on customer module for now. Later, unknown users and resources can raise tickets on DeskDay by sending Mails.

Configure email forwarding in Microsoft 365

Email forwarding lets you forward email messages sent to a user's mailbox to another user's mailbox inside or outside of your organisation.

  1. In the admin center, go to the Users > Active users page.

  2. Select the name of the user whose email you want to forward and select the Mail tab.

  3. Select Manage email forwarding.

  4. On the email forwarding page, select Forward all emails sent to this mailbox. Enter the forwarding address as DeskDay support mail, and choose whether you want to keep a copy of forwarded emails. If you don't see this option, make sure a license is assigned to the user account.

  5. Select Save changes.

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